Customer’s Expectations Driving IT Departments
We see emerging trends that impact the nature of projects and are driven by our customers (internal and external), resulting in an expansion of IT services delivered through projects; these services require cybersecurity. Organizations invest in digital transformation projects for quick wins, high feasibility/high-value potential projects, and “moonshot” projects with a high return on investment but low feasibility (Obwegeser, Yokoi, Wade, and Voskes 2020, 8). Business is increasingly partnering with IT to implement projects that will transform their business. What do our customers expect from IT?
Quest for More Agility
Customers desire flexibility and speed to respond to new opportunities; ...
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