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Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy by Roger W. Hoerl, Ronald D. Snee

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Chapter 5. Project Case Studies

 

“A project is a problem scheduled for solution.”

 
 --Joseph M. Juran

This chapter begins Part III of this book, which focuses on keys to project success. Chapter 3 presented several deployment case studies within the real economy to illustrate successful Six Sigma deployment beyond the factory floor. Chapter 4 then discussed the keys to successful deployment. This chapter follows a similar format, but now focusing on individual project success rather than overall deployment success. Of course, these two are closely related, in that successful projects are critical to creating a successful deployment.

However, deployment is primarily a strategic issue, whereas an individual project is primarily a tactical issue. By ...

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