Chapter 1. Overview of Six Sigma Management
CHAPTER OUTLINE
1.1 Successful Applications of Six Sigma Management
1.2 Timeline of Six Sigma Management
1.3 Key Ingredients for Success with Six Sigma Management
1.4 Benefits of Six Sigma Management
1.5 Process Basics (Voice of the Process–VoP)
1.6 Definitions of Quality (Voice of the Customer–VoC)
1.7 Definitions of Six Sigma Management (Relationship between VoC and VoP)
1.8 What Is New about Six Sigma Management?
LEARNING OBJECTIVES
After reading this chapter, you will be able to:
Understand that Six Sigma is an excellent style of management
Appreciate the history of Six Sigma management
Understand the key ingredient for success with Six Sigma management
Appreciate the benefits of Six Sigma management
Define a process ...
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