Chapter 2. Six Sigma Roles, Responsibilities, and Terminology
CHAPTER OUTLINE
2.1 Roles and Responsibilities in Six Sigma Management
2.2 Technical Terminology of Six Sigma Management
2.3 Beginning Six Sigma Management
2.4 Nonmanufacturing Industries
LEARNING OBJECTIVES
After reading this chapter, you will be able to:
Understand the roles and responsibilities of Six Sigma management
Understand the technical terminology of Six Sigma management
Understand how to begin Six Sigma management
Know the relevance of Six Sigma in nonmanufacturing industries
INTRODUCTION
Six Sigma management is replete with jargon. One would think that the sheer volume of jargon in Six Sigma management would kill it, but that doesn't seem to be the case. In any event, if you want to ...
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