Chapter 4. Define Phase of the DMAIC Model
CHAPTER OUTLINE
4.1 Activate the Six Sigma Project Team
4.2 Structure of the Define Phase
4.3 Prepare the Project Charter
4.4 Conduct an SIPOC Analysis
4.5 Perform a Voice of the Customer Analysis
4.6 Finalize the Project Objective
4.7 Champion and Process Owner Tollgate Reviews
4.8 Presidential Tollgate Reviews
4.9 Define Phase Tollgate Review Checklist
LEARNING OBJECTIVES
After reading this chapter, you will be able to:
Activate a Six Sigma project
Prepare a business case for a Six Sigma project
Conduct an SIPOC analysis
Conduct a Voice of the Customer analysis
Construct a Six Sigma project charter
Conduct a tollgate review of the Define phase
Get sign-off for a Six Sigma project from the champion and the process owner ...
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