Chapter 5. Measure Phase of the DMAIC Model
CHAPTER OUTLINE
5.1 Constructing Operational Definitions for CTQs
5.2 Establishing the Validity of the Measurement Systems for CTQs
5.3 Establishing the Baseline Capabilities for CTQs
5.4 Measure Phase Tollgate Review Checklist
Appendix 5: Using Minitab for Gage R&R Studies
LEARNING OBJECTIVES
After reading this chapter, you will be able to:
Construct an operational definition for a CTQ
Determine the validity of the measurement system for a CTQ
Collect baseline data for a CTQ
Establish the baseline capability of a CTQ
Estimate the process sigma for a CTQ
Prepare for a measure phase tollgate review (if team member)
Conduct a measure phase tollgate review (if champion or process owner)
INTRODUCTION
The measure phase
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