Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, and Certification

Chapter 15. Additional Tools and Methods

CHAPTER OUTLINE

15.1 Brainstorming

15.2 Affinity Diagrams

15.3 Cause-and-Effect Diagrams and Matrices

15.4 Check Sheets

15.5 Stratification

15.6 Gantt Charts

LEARNING OBJECTIVES

After reading this chapter, you will be able to:

• Brainstorm for ideas about improving a process, product, or service

• Use an affinity diagram to identify the structure for a set of ideas generated in a brainstorming session

• Use a cause-and-effect diagram or matrix to understand the relationships between the CTQ(s) and Xs

• Use check sheets to collect data

• Use stratification to identify the root cause(s) of variation in a CTQ or an X

• Schedule a project using a Gantt chart

INTRODUCTION

In addition to the quantitative tools discussed in Chapters 9–