Chapter 16. Paper Organizers International: A Fictitious Six Sigma Green Belt Case Study
CHAPTER OUTLINE
16.1 Background of the Case Study
16.2 Define Phase
16.3 Measure Phase
16.4 Analyze Phase
16.5 Improve Phase
16.6 Control Phase
LEARNING OBJECTIVES
After reading this chapter, you will be able to:
Conduct a Six Sigma DMAIC project
Use the tools and methods of the Define, Measure, Analyze, Improve, and Control Phases
Background of the Case Study
The Company
Paper Organizers International (POI) offers a full range of filing, organizing, and paper shuffling services. To accomplish these tasks, POI purchases metallic securing devices[*] (MSDs), staplers, hole punchers, folders, three-ring binders, and a full range of related products to serve its customers' ...
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