Chapter 16. Paper Organizers International: A Fictitious Six Sigma Green Belt Case Study


16.1 Background of the Case Study

16.2 Define Phase

16.3 Measure Phase

16.4 Analyze Phase

16.5 Improve Phase

16.6 Control Phase


After reading this chapter, you will be able to:

  • Conduct a Six Sigma DMAIC project

  • Use the tools and methods of the Define, Measure, Analyze, Improve, and Control Phases

Background of the Case Study

The Company

Paper Organizers International (POI) offers a full range of filing, organizing, and paper shuffling services. To accomplish these tasks, POI purchases metallic securing devices[*] (MSDs), staplers, hole punchers, folders, three-ring binders, and a full range of related products to serve its customers' ...

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