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Foreword, Mikel J. Harry
1. Introduction to Six Sigma
What Is Six Sigma?
Evolution of the Six Sigma Fundamentals
What Is Sigma?
Essentials of the Six Sigma Methodology
Focus on Engaging People and Changing Processes
Not Only Statistics, but Cultural Changes
Six Sigma Is Not …
Manager’s Checklist for Chapter 1
2. Defining Quality and Measuring Performance
Start with Your Customers
Understand Your Processes
Determine Your Metrics
The Essential Six Sigma Formula
Quality and Metrics, First and Last
Manager’s Checklist for Chapter 2
3. The Right Way to Implement Six Sigma
Six Sigma: The Early Years and Implementation Flaws
A More Realistic Approach to Six Sigma
Readying the Organization
Executive Leaders and Champions ...