Chapter 6. SLO Implementation Case Studies
Googleâs Customer Reliability Engineering (CRE) team helps Google Cloud Platform customers implement the SRE model of service management. Underlying all SRE practices is the concept that organizations should establish reliability metrics that align with business objectives. The CRE teamâcomprised of experienced SREsâpartners with customers to develop SLOs that reflect the customersâ goals and effectively measure the reliability of their services.
SLOs and SLIs are powerful business tools because they give organizations a framework for quantifying reliability. The insights revealed by SLOs and SLIs allow organizations to make data-driven decisions about their services. In this chapter, we tell the story of how two very different companiesâSchlumberger Limited and Evernoteâimplemented SLOs and used the insights gained to better manage their businesses and serve their customers.
Schlumbergerâs SLO Journey
Schlumberger Limited is a leading provider of technology for the oil and gas industry. The company provides customers with an innovative collaboration environmentâcalled the DELFI cognitive exploration and production environmentâthat combines domain expertise and digital technologies to enable a new approach to planning and operating assets across exploration, development, production, and midstream. Schlumberger delivers DELFI via a SaaS subscription model.
The DELFI environment leverages digital technologies, including ...