Software Architecture: A Case Based Approach

Chapter 3. Refining and Re-factoring Architecture—Story of McCombbs Call Centre

• Background

• Case Study: Technical Architecture of McCombbs Call Centre Software

• Postmortem

• Software Architecture Goals and Drivers

• Software Architecture Patterns and Anti-patterns

• Performance-Oriented Design

  • Performance Objectives

  • Performance Improvement

  • Understanding Architecture

  • Identifying Key Scenarios

  • Identifying Problem Areas or Bottlenecks

  • Refining the System

• Case Analysis

  • Step 1: 4 + 1 View Model of the Proposed Architecture

  • Step 2: Prepare for the Evaluation

  • Step 3: Execute the Evaluation

  • Step 4: Reflect the Evaluation

• Conclusions

• Best Practices and Key Lessons from the Case Study

• Further Reading

ContributorsKirti Garg, Ram Gopal, Bhudeb Chakravarti, Sugi Murmu, Muralikrishna Nandipati and Prashanti Reddy ...