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Software Change Management: Case Studies and Practical Advice by Donald J. Reifer

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Chapter 12. Making an Impact

Secrets of success

The ten case studies in this book should provide you with a lot of food for thought about what the real issues are for those of us who are trying to make needed changes to development processes. The cases amplify the point that all barriers to change are psychological and managerial. Many of the obstacles you face seem endemic to the way organizations conduct their business.

Take our maintenance case study (the case study in Chapter 10) as an example. Most of the challenges that the software support center faced in this situation stemmed from the way the government allocated its budgets, handled its timecards and accounting, administered its personnel, and did its contracting. The important thing to ...

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