Software Development Activity Cycles: Collaborative Development, Continuous Testing and User Acceptance

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022

R. F. RoseSoftware Development Activity Cycleshttps://doi.org/10.1007/978-1-4842-8239-7_2

2. Why Include Support in a Development Model?

Robert Rose¹  

(1)

Alexandria, VA, USA

 

“Building it right” and “building the right thing” is expensive, but less than the total cost of achieving that end any other way. The selling point is return on investment (ROI). While this may be a difficult “sell,” it is important to remember:

Software system developers have two sets of clients: those who will use the system, and those who will maintain it.

Statement of the Problem

Researchers reviewed 548 software failures they found in English language news articles. In total, the failures ...