Preface
Every published software development process includes recommended metrics to use with that process. So why would anyone bother to write a book like this one? Is there any use for this book?
Well, have you ever discovered a software-delivery issue very late in the game, when it was too late to deal with the issue effectively? Have you ever believed you were tracking the right information to stay ahead of delivery issues, but surprises still came up? You’re not alone. From the earliest days of digital computers to the present day, people have been looking for reliable ways to detect potential delivery issues early enough to act on them. People still have difficulty understanding what to measure and what to do with the numbers they collect. ...
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