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16.6 PROCESS IMPROVEMENT AND SIX SIGMA
e modern paradigm for quality management emphasizes on continuous improvement. ere are vari-
ous management initiatives for quality improvement. Some of these are listed below.
(i) TQM
(ii) Process Standards (ISO 9001:2000, Capability Maturity Model (CMM))
(iii) Total Productive Maintenance
(iv) Lean Systems/Manufacturing
(v) Six Sigma
e concept of TQM originated from Japan. It improved the quality of Japanese industries to a large
extent, due to which TQM became very popular throughout the world. e top management’s com-
mitment to quality, customer orientation,