12 Once a Beginner: Supporting Evolving Usage Patterns
Beyond Beginners
The knowledge, skill, and experience of users affect how they use systems of all kinds. As introduced in Chapter 4, role incumbents can vary in several forms of expertise or ability: in knowledge of the application domain, in knowledge of the system supporting that domain, and in proficiency in using that system or application. In this chapter, we will look more closely at the user interface design implications of system knowledge and proficiency.
Beginners, first-time users of software, have been among the most abused and neglected constituency in information technology. They are also among the most catered to and coddled. The revolution in software usability that began ...
Get Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
