Software Project Management in Practice

5.2. QUANTITATIVE QUALITY MANAGEMENT PLANNING

Now let's consider how project managers at Infosys use the defect prediction approach for quantitatively managing software quality. (As discussed in Chapters 10 and 11, projects also use SPC at the task level.) As discussed earlier, when you plan for quantitatively managing quality for a project, you face two key issues: first, setting the quality goal, and second, predicting defect levels at intermediate milestones that can be used for quantitatively monitoring progress toward the goal. In addition, if the project goals exceed the capability of existing processes, the project manager must plan suitable enhancements to the quality process. Let's look at how project managers perform these three tasks ...