August 2021
Beginner to intermediate
270 pages
7h 44m
English
Content preview from Solution Architecture Foundations
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
ANSWERS TO REVIEW QUESTIONS AND POINTERS FOR ACTIVITIES
CHAPTER 1
ANSWERS TO REVIEW QUESTIONS
1. (b)2. (c)3. (c)4. (a)
POINTERS FOR ACTIVITIES
Activity 1.1 (section 1.4.3)
Improve customer service:
- Specific: customers receive the help they need whenever they need it 24/7.
- Measurable: requests are acknowledged immediately with an answer or action plan, zero complaints, customer satisfaction rating from poor (current) to very good, records of all to be kept and reported to management.
- Actionable: systems, processes, staff, client communication details and possibly other aspects of dealing with customers can be changed.
- Realistic: other comparable organisations already achieve better results in this area, so it is possible; however, the changes ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.