June 2016
Intermediate to advanced
436 pages
10h 37m
English
BrownField Airline is one of the fastest growing low-cost, regional airlines, flying directly to more than 100 destinations from its hub. As a start-up airline, BrownField Airline started its operations with few destinations and few aircrafts. BrownField developed its home-grown PSS application to handle their passenger sales and services.
This use case is considerably simplified for discussion purposes. The process view in the following diagram shows BrownField Airline's end-to-end passenger services operations covered by the current PSS solution:

The current solution is automating certain customer-facing ...
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