Advertising mogul David Ogilvy complained that the advertising business tries to impress by using pretentious jargon. I have heard some business people speak in the same way about statistics and in particular statistical process control (SPC). They say that when they ask an expert about SPC, they receive a response filled with statistical jargon, equations, and Greek letters. Admittedly, to be an expert in SPC, one needs to understand the statistical jargon, equations, and Greek letters, and every organization using SPC needs at least one such expert. But not everyone in the organization needs to be an expert in order to take advantage of the remarkable benefits that can be attained from implementing SPC.

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