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Contents
List of Figures
List of Tables
Abbreviations and Acronyms
Testimonial
Preface
Acknowledgments
Chapter 1
The Value SPC Can Add to Quality, Operations, Supply Chain Management, and Continuous Improvement Programs
Chapter 2
Variation and What it Means to be in Control and Capable
Chapter 3
Introduction to Control Charts
Chapter 4
Basic Control Charts for Variables
Chapter 5
Advanced Control Charts for Variables
Chapter 6
Control Charts for Attributes
Chapter 7
Process Capability
Chapter 8
SPC in Service Industries
Appendix A
Bare Bones Introduction to Basic Statistical Concepts
Appendix B
SPC Software Used to Illustrate this Book
Notes
References
Index