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Statistical Process Control for Managers by Victor E. Sower

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Contents

List of Figures

List of Tables

Abbreviations and Acronyms

Testimonial

Preface

Acknowledgments

Chapter 1

The Value SPC Can Add to Quality, Operations, Supply Chain Management, and Continuous Improvement Programs

Chapter 2

Variation and What it Means to be in Control and Capable

Chapter 3

Introduction to Control Charts

Chapter 4

Basic Control Charts for Variables

Chapter 5

Advanced Control Charts for Variables

Chapter 6

Control Charts for Attributes

Chapter 7

Process Capability

Chapter 8

SPC in Service Industries

Appendix A

Bare Bones Introduction to Basic Statistical Concepts

Appendix B

SPC Software Used to Illustrate this Book

Notes

References

Index

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