Contents

List of Figures

List of Tables

Abbreviations and Acronyms

Testimonial

Preface

Acknowledgments

Chapter 1

The Value SPC Can Add to Quality, Operations, Supply Chain Management, and Continuous Improvement Programs

Chapter 2

Variation and What it Means to be in Control and Capable

Chapter 3

Introduction to Control Charts

Chapter 4

Basic Control Charts for Variables

Chapter 5

Advanced Control Charts for Variables

Chapter 6

Control Charts for Attributes

Chapter 7

Process Capability

Chapter 8

SPC in Service Industries

Appendix A

Bare Bones Introduction to Basic Statistical Concepts

Appendix B

SPC Software Used to Illustrate this Book

Notes

References

Index

Get Statistical Process Control for Managers now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.

Start your free trial