O'Reilly logo

Statistical Process Control for Managers, Second Edition by Victor E. Sower

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 8

SPC in Service Industries

When people talk about successful (service providers) and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.

—Jerry Harvey

There are a number of key differences between the design, production, and delivery of a product and the design and delivery of a service. Some of these differences can have an influence on the way statistical process control (SPC) is employed. While the underlying theory is the same, deployment of SPC in the service sector often differs in certain respects from SPC deployment in the manufacturing sector.

Among the key differences between products and services1 that might affect SPC deployment are:

Products are generally ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required