Statistical Quality Control, 7th Edition

CONTENTS

PART 1INTRODUCTION

1QUALITY IMPROVEMENT IN THE MODERN BUSINESS ENVIRONMENT

Chapter Overview and Learning Objectives

1.1   The Meaning of Quality and Quality Improvement

1.1.1   Dimensions of Quality

1.1.2   Quality Engineering Terminology

1.2   A Brief History of Quality Control and Improvement

1.3   Statistical Methods for Quality Control and Improvement

1.4   Management Aspects of Quality Improvement

1.4.1   Quality Philosophy and Management Strategies

1.4.2   The Link Between Quality and Productivity

1.4.3   Supply Chain Quality Management

1.4.4   Quality Costs

1.4.5   Legal Aspects of Quality

1.4.6   Implementing Quality Improvement

2THE DMAIC PROCESS

Chapter Overview and Learning Objectives

2.1   Overview of DMAIC

2.2   The Define Step

2.3   The Measure Step

2.4   The Analyze Step

2.5   The Improve Step

2.6   The Control Step

2.7   Examples of DMAIC

2.7.1   Litigation Documents

2.7.2   Improving On-Time Delivery

2.7.3   Improving Service Quality in a Bank

PART 2STATISTICAL METHODS USEFUL IN QUALITY CONTROL AND IMPROVEMENT

3MODELING PROCESS QUALITY

Chapter Overview and Learning Objectives

3.1   Describing Variation

3.1.1   The Stem-and-Leaf Plot

3.1.2   The Histogram

3.1.3   Numerical Summary of Data

3.1.4   The Box Plot

3.1.5   Probability Distributions

3.2   Important Discrete Distributions

3.2.1   The Hypergeometric Distribution

3.2.2   The Binomial Distribution

3.2.3   The Poisson Distribution

3.2.4   The Negative Binomial and Geometric Distributions

3.3   Important ...