Management Practices

When the stewardship contract is clear and there is some agreement about it, and when there has been full disclosure about where things stand and some business literacy achieved, our attention turns to management practices. Practices are the day-to-day way that service and stewardship get institutionalized.

Here are very specific examples of how particular organizations have designed practices that reflect the stewardship principles listed in chapter 5. These examples begin to define the agenda for changing practices. If you want more detail, the “References” section at the back of the book has some places to look. What is offered here is a glimpse of the various forms stewardship can take.

Managing the Customer Relationship ...

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