CHAPTER 18

Change: How about…the Process?

Change the Process

Suppose you’re a business that needs local people to do the work, like a pest control business, a landscaping business, window washing, or any such people-intensive, yet local business. You’ve grown phenomenally in your home city and now are doing the same again in another city. Yet, once you left the original operation running under the watchful eye of your trusted lieutenant and you embarked on tackling the new city, you find it’s not working as smoothly. It should be because this time you’ve set the new region up in a way that is easier for you to set it up, and therefore want to move on eventually to city #3, and so forth. You’ve hired numerous people, none are like your trusted ...

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