CHAPTER 5

Listening to Customers, Employees, and Processes: A Chief Projects Officer’s Role

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Chief Projects Officer

The chief projects officer (CPO) is responsible for how projects are conducted in a company. This may include training and mentoring project managers and other people who work on projects. It may include standard approaches to project processes, templates, tools, and metrics. It may include dealing with project customers both internal and external to the organization. It may include building a culture within the organization that helps project managers to become successful. It may include continual improvement of everything associated ...

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