CHAPTER 6

Understanding Information Technology Opportunities and Challenges: A Chief Information Officer’s Role

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For many organizations, information technology (IT) can be a confusing, intimidating, and costly area. The technical jargon, endless acronyms, and IT professionals who speak “geek” and not in business terms can be very frustrating. The executive role clearly most impacted by information technology is that of chief information officer (CIO) or the senior IT manager who leads the use of IT for the organization. The CIO role or senior IT manager has evolved significantly over the last several years. This role today needs to deliver functional/technical ...

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