Chapter 4

Analysis of the Organization and Its Stakeholders

Perhaps now, more than any other time in history, knowledge is power. For our purposes, knowledge is facts, information, and skills possessed by individuals and organizations. Strategic intelligence, on the other hand, is knowledge about the firm and its environment that is vital to effective management now and to guiding the firm successfully into the future. In other words, it is knowledge that is relevant to creating value in the healthcare industry. Strategic intelligence enables healthcare organizations (HCOs) to make good decisions in a complex and turbulent environment. It supports innovation and transformation, facilitating the creation of innovative new delivery systems that ...

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