FIRST OF ALL, let’s review the key requirements for persuading operations to accept the deliverables from your project: expertise and authority. In addition to these absolute requirements, there are two more:
1.Providing operations with any training that will be needed to be successful
2.Communicating how they will be evaluated on performance after implementation
In actual fact, you could almost think of these latter two requirements as two separate projects that run on parallel tracks until the end of the project. See Figure 18.1.