Make It Stick
Tradition is a powerful force. Leaps into the future can slide back into the past. We keep a change in place by helping to create a new, supportive, and sufficiently strong organizational culture. A supportive culture provides roots for the new ways of operating. It keeps the revolutionary technology, the globalized organization, the innovative strategy, or the more efficient processes working to make you a winner.
—from Step 8 of The Heart of Change
Once you’ve had some key short-term wins, gained good momentum, and have actually shifted people’s behaviors to fit the change vision, these new behaviors need to be truly woven into the fabric of the organization. If your organizational transformation is not properly ...