Supply Chain Management: A Global Perspective

INDEX

A

Acceptance sampling, 290

Activity-based costing, 393

Additive layer manufacturing (ALM), 138

Adversarial negotiation, 332

Adversarial tactics, 333–335

anchoring, 333

manipulating commitments, 334

reciprocity, 333

rejection-then-retreat trick, 334

withholding information, 334

Air, as mode of transportation, 191

Alliances, 318

Amazon.com, 11

Anchoring, 333

Anticipation inventory, 247

Apple Computer Corp., 163

Appraisal costs, 286

Arbitration, 327–328

Asia-Pacific Economic Cooperation Forum (APEC), 362

Assemble-to-order strategy, 42

Auctions, 166–169

e-auctions, 166–169

open auction, 168

reverse auction, 168

sealed bid auction, 168

Automated storage and retrieval systems (ASRS), 188

Automation in services, 148

B

Barlean's Organic Oils, 53

Batch processes, 136

Bidding, 159–160

competitive bidding, 160

Bill of materials (BOM), 264

BMW, 360–361

Bottleneck, 70–71

Boundary-spanning nature of SCM, 12–15

cross-enterprise coordination, 12, 14–15

intra-organizational coordination, 12–14

Break-bulk, 194

Break-even analysis, 131–133

Buckeye Technologies, 307–308

Bucklin, Louis P., 111

Buffer stock, 257

Buffer uncertainty, 246

Bullwhip effect, 8–9

Business logistics, 182

Business process, 66–68

order fulfillment process, 67

process improvement, 67

well-coordinated activities, 67

Business strategy, 35

Business-to-business (B2B), 17, 23

Business-to-consumer (B2C), 17, 23

C

Capacity

design capacity, 74

effective capacity, 74

implications, 73–75

Carbon footprint, 391

Careers in SCM, 27–