Greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice, and discipline.
James C. Collins
Good to Great: Why Some Companies Make
the Leap ... and Others Don't
Continuous improvement is not solely about the implementation of tools, techniques and methods; these are just conduits for enabling systems to drive desired behaviors that create the mindset and evolve an organizational culture of excellence. As previously stated, the Shingo model for operational excellence  believes that The tools of lean, TQM, JIT, Six Sigma, etc. are enablers and should be strategically ...