Chapter 12

Building a Sustainable Lean Enterprise

The pursuit of perfection reveals that there are always opportunities for improvement.

The Shingo Institute

The Lean Enterprise

The ultimate goal of any lean enterprise is to deliver value to the customer in the form of quality products, services and results. The internal goal is to eliminate waste and remove obstacles to achieve a continuous flow. One key to developing lean management systems is the rapid identification and permanent elimination of waste. A way to achieve this objective is for everyone in the organization to engage in problem-solving and participate in activities to improve organizational processes, products and services as an integral part of their daily work routines (DWR). ...

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