Dr. Shingo’s advice: “Improvement means the elimination of waste, and the most essential precondition for improvement is the proper pursuit of goals. We must not be mistaken, first of all, about what improvement means. The four goals of improvement must be to make things easier, better, faster and cheaper”.
The Shingo Model for Operational Excellence
Waste can be defined in many ways. It can be considered anything that does not add value to products or services destined for the customer. The Shingo Institute™ [1] defines waste as anything that slows or interrupts the continuous flow of value to customers. The former president of Toyota, Fujio Cho, defined waste as Anything other than the minimum amount ...
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