Introduction

The four goals of improvement must be to make things easier, better, faster and cheaper. Particular emphasis is placed on a quicker, more flexible response throughout the system.

The Shingo Model for Operational Excellence

Overview

When we are hired into a manufacturing or process-orientated company, we are being hired for two primary objectives: first, to maintain process control and second to continuously improve the process. It does not matter if you are hired in logistics, purchasing, maintenance or human resources, you are there to serve the process by ensuring the process or service operators have what they need (e.g. materials and information) to make goods or provide services that satisfy customers and generate revenue for ...

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