Switching to the Mac: The Missing Manual, El Capitan Edition

Getting Help in OS X

It’s a good thing you’ve got a book about OS X in your hands, because the only manual you get with it is the Help menu, a browser-like program that reads a set of help files that reside in your System→Library folder.

Tip

In fact, you may not even be that lucky. The general-information help page about each topic is on your Mac, but thousands of the more technical pages reside online and require an Internet connection to read.

You’re expected to find the topic you want in one of these three ways:

• Use the search box. When you click the Help menu, a tiny search box appears just beneath your cursor (Figure 1-13). You can type a few words here to specify what you want help with: “setting up printer,” “disk space,” whatever.

  Tip

  You can also hit Shift-⌘-/ (that is, ⌘-?) to open the help search box. And you can change that keystroke, if you like, in System Preferences→Keyboard.

  After a moment (sometimes several moments), the menu becomes a list of Apple help topics pertaining to your search. Click one to open the Help browser described next; you’ve just saved some time and a couple of steps.

  Tip

  The results menu does not, however, show all of Help’s results—only the ones Apple thinks are most relevant. If you choose Show All Help Topics at the bottom of the menu, the Help browser opens (described next). It shows a more complete list of Help search results.

• Drill down. Alternatively, you can begin your quest for assistance by opening the Help browser first. To do that, choose Help→Help Center. (That’s the wording in the Finder. In other programs, it might say, for example, “Mail Help.” Either way, this command appears only when nothing is typed in the search box.)

  

  Figure 1-13. You don’t have to open the Help program to begin a search. No matter what program you’re in, typing a search phrase into the box shown here produces an instantaneous list of help topics, ready to read.

  GEM IN THE ROUGH: Menu Help in the Help Menu

  OS X contains a cool little enhancement to its online help system. It helps you find menu commands you can’t find.

  

  You’re floundering in some program. You’re sure there’s a page numbering command somewhere. But there are 11 menus and 143 submenus hiding in them, and you haven’t got time for the pain.

  That’s when you should think of using the Help menu. When you type page number (or whatever) into its search box, the results menu lists, at the top, the names of any menu commands in that program that contain the words you typed. Better still, it opens that menu for you, and displays a big, blue, animated, floating arrow pointing to the command you wanted. You’d have to have your eyes closed to miss it.

  Supertip: This feature is especially helpful in web browsers, because it even finds entries in your Bookmarks and History menus! In Safari, for example, you can pluck a recently visited site out of the hundreds in the daily History submenus, like the “Wednesday, January 4” submenu. You’ve just saved yourself a lot of poking around menus, trying to find the name of a site you know you’ve seen recently.

  Ultratip: If you think about it, this feature also means that you have complete keyboard power over every menu in every program in the world. Hit Shift-⌘-/ (that is, ⌘-?) to open the Help search box, type a bit of the command’s name, and then use the arrow keys to walk down the results. Hit Return to trigger the command you want.

  After a moment, you arrive at the Help browser program shown at top in Figure 1-14. The starting screen offers several “quick click” topics that may interest you—presumably the ones that trigger the most help-hotline calls to Apple. If so, keep clicking text headings until you find a topic you want to read.

  You can backtrack by clicking the button at the top of the window.

  Tip

  Annoyingly, the Help window insists on floating in front of all other windows; you can’t send it to the back like any normal program. Therefore, consider making the window tall and skinny, so you can put it beside the program you’re working in. Drag any edge of the box to change the window’s shape.

  

  Figure 1-14. The Help Center (top) likes to help with big-ticket computer tasks like joining a network, setting up your email program, or browsing the web. Once you perform a search for some topic (middle), you get a details page (bottom) that offers a list of finely grained step-by-steps. The Help windows try to be helpful by floating stubbornly in front of all your other windows. That, actually, can be frustrating, since you can’t see the software you’re reading about. The best solution is to make the window narrow and park it at the edge of your screen.

• Use the “Search Help” blank. Type the phrase you want, like printing or switching applications, into the search box at the top of the window, and then press Return. As you type, a list of proposed matches drops down from the search box. When you click the closest match, you’re shown a list of help-screen topics that may pertain to what you need (see Figure 1-14 for details).

Note

Actually, there’s one more place where Help crops up: in System Preferences dialog boxes. Click the circled question-mark button () in the lower-right corner of most System Preferences panels to open a help page that identifies each control.