Chapter 19. Advanced Customization Scenarios


Custom Data Models

Customizing Column Display Names

Custom Views

Console Tasks Using PowerShell

Automating an IT Process

Creating Console Forms Using Visual Studio

Other Scenarios

The complexity of customizing Service Manager can vary. Chapter 18, “Customizing Service Manager,” described the fundamental concepts you need to know for basic customization scenarios. This chapter utilizes those concepts already learned and applies them in an end-to-end scenario of automating an Information Technology (IT) process. It provides a data modeling example and describes several techniques for custom views. The chapter also includes an introduction to creating custom forms using Visual ...

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