System Center Service Manager 2010 Unleashed

Chapter 19. Advanced Customization Scenarios

IN THIS CHAPTER

• Custom Data Models

• Customizing Column Display Names

• Custom Views

• Console Tasks Using PowerShell

• Automating an IT Process

• Creating Console Forms Using Visual Studio

• Other Scenarios

The complexity of customizing Service Manager can vary. Chapter 18, “Customizing Service Manager,” described the fundamental concepts you need to know for basic customization scenarios. This chapter utilizes those concepts already learned and applies them in an end-to-end scenario of automating an Information Technology (IT) process. It provides a data modeling example and describes several techniques for custom views. The chapter also includes an introduction to creating custom forms using Visual ...