A book is a good way for a community to take stock of what kind of progress has been made wrestling with a challenging problem. What skills do innovators need to be successful? In a rapidly changing world with more and more knowledge siloes, each adding new knowledge at an incredible pace—truly there is a need for adaptive innovators, who can change with the times, and assemble and work well on teams—both small and large.

Since it was founded in 2012, the International Society of Service Innovation Professionals (ISSIP, see has run and/or co-sponsored conferences, bringing together speakers and participants with an interest in better understanding the skills needed by innovators. This book is based on a call for chapters ...

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