November 2025
Intermediate to advanced
560 pages
16h 10m
English
Content preview from Taking Testing Seriously
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CHAPTER 18How Testing Looks to Management
—By Keith Klain
Introduction
James and Michael met Keith Klain when he was in charge of the global testing organization for Barclays Bank. In his career, Keith has led software quality, automation, process improvement, risk management, and digital transformation initiatives for retail banking and capital markets clients in the US, UK, and Asia Pacific. In addition to his work at Barclays, he has hired and trained thousands of testers across the world for firms like UBS, Citigroup, Fiserv, and KPMG UK.
He is also an advocate for workforce development and social impact, having designed and delivered technology training curricula for nonprofits to create technology delivery centers in disadvantaged communities—at one point getting James and Michael to teach RST to prospective testers in the Bronx.
Keith has served as the Executive Vice President of the Association for Software Testing and has received multiple awards and recognition for his contributions to the software testing profession and diversity in tech.
We wanted to get Keith's perspective for this book because he has a unique understanding of how global-scale corporations and senior managers think about IT. If we are to survive and thrive as a craft, we testers must learn to speak to management about our work.
Interview
Michael: How did you get started with Rapid Software Testing? What drew you to it?
Keith: My first real experience with RST was just before 2010, but I was ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.