Talk, Inc., Points (TIPs)

Close Encounters

TWO PARTIES TO A CONVERSATION might or might not be close to each other in space, but talk between them will sputter or even stop if they aren’t close to each other in spirit. That idea applies at least as much to people in organizations as it does to people in other settings. As a consequence, more and more leaders are pursuing forms of communication that allow them to get closer—closer in spirit, and sometimes closer in space as well—to the people who make up their workforce. Underlying that big, simple idea is a profusion of smaller-scale ideas that companies have sought to implement in recent years. Here, drawn from a sampling of those ideas, are a few practical steps that leaders ...

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