Part II. Promise of Technology

This part serves as an introduction to three chapters: Chapter 2, Strategic Enterprise Management, Chapter 3, Supply Chain Management, and Chapter 4, Product Life Cycle Management. These chapters cover the promises of technologies and explain the broad functionality of each application. Also included is a description of the key performance indicators (KPIs) of each area, organized as KPIs that act as the value drivers and KPIs that measure the driven values. Taken together, these chapters provide a substantive knowledge base that will give the reader knowledge of how a bottom-line improvement can be achieved and what technology can be used as an enabler. Figure IIA describes the interrelationships between these concepts.

Overview of Development of Scorecard and Strategy

Figure IIA. Overview of Development of Scorecard and Strategy

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