Ben Rinzler has been both writing about technology and managing writers and analysts for over 20 years. He began his career in technology at firms including Apple and Macromedia (now Adobe) as a technical writer and manager. He later moved to financial services and spent eight years at Morgan Stanley, where he managed a group of over 20 technical writers and business analysts. During this period, he began teaching courses to writers, analysts, developers, and managers in writing software requirements and explaining complex systems. Ben has a history degree from the University of California, Berkeley, and a certification in Analysis and Design of Information Systems from Columbia University. He now works in IT Operational Risk at Mizuho Securities USA. He lives on the Upper West Side of Manhattan with his wife and two children.