POLICIES, RULES, OR GUIDELINES
Policies are rules or guidelines for a specific business process. They are formal corporate-wide instructions that must be followed by everyone within the organization. Violation of policies may result in disciplinary action. New policies must be approved by corporate management. (Figure 3.51.)
Rules are less formal than policies and define acceptable behavior within a particular department or division.
Rules may not impact the entire organization.
New rules must be approved by department or division heads.