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The Amazon Fire Phone: Master your Amazon smartphone including Firefly, Mayday, Prime, and all the top apps by Scott McNulty

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Chapter 18. Help

Despite my best efforts with this book, I’m sure I haven’t covered every situation that might crop up. You can get additional help with your Fire in three ways: Mayday, Self Service, and Amazon.com.

Mayday

One of the headline features of the Fire is Mayday. The Mayday button, in Quick Settings, connects you with an Amazon support person with just two taps (18.1).

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18.1 The Mayday button is in Quick Settings.

The support person can see your phone’s screen and hear you, and you can see and hear them. They cannot, however, see you, so there’s no need to put on pants when using Mayday.

The Amazon representative can take over your ...

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