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The Art and Science of Training by Elaine Biech

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CHAPTER 4

What About the 90% of Learning That Occurs Beyond the Classroom?

Imagine you’re at work and you’ve forgotten a step in a process that you haven’t completed in the past few months. What do you do?

• Ask a co-worker for assistance?

• Check your organization’s intranet?

• Review a previous task?

• Look in your employee handbook?

• Ask your boss?

• Google it?

Of course you do one of those listed or something similar. And you usually learn something new in the process. Ninety percent of what you learn is learned informally on the job. This 90 percent is two parts of the 70-20-10 guide for learning that I mentioned in chapter 2. Let’s dig a little deeper into what 70-20-10 really means to you.

Experiential, informal, social, asynchronous, ...

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