By attending personally we bring our helpees into close proximity with us. In so doing, we communicate our interest in the helpees. Communicating an interest in the helpees tends to elicit a reciprocal response of interest from the helpees.
Attending personally involves posturing ourselves to give our full and undivided attention to the helpees. Attending personally emphasizes facing the helpees fully by squaring with them, leaning forward or toward them, and making eye contact with them. Attending personally to the helpees prepares us for observing them fully.
One way of posturing ourselves to attend ...