Chapter 1

What It Is All About

—Sun Tsu1

Overview of IS Outsourcing

Outsourcing is about letting out work that might have been done in-house to another company, with all the benefits and risks such a step entails. This book is about coaching the reader in the management of a special kind of outsourcing, that of information systems (IS) and information technology (IT).2 In the interest of brevity we shall refer to both contexts as IS outsourcing because of the overlap in risk analyses in both.

The decision to outsource IS development, service, or maintenance is often a crucial one because in many organizations IS strategy and organizational strategy ...

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