Chapter 3

The Technology Imperative

“Well, in our country,” said Alice, still panting a little, “you’d generally get to somewhere else—if you run very fast for a long time, as we’ve been doing.”

“A slow sort of country!” said the Queen. “Now, here, you see, it takes all the running you can do, to keep in the same place. If you want to get somewhere else, you must run at least twice as fast as that!”

—Lewis Carroll, Through the Looking-Glass and What Alice Found There1

Introduction

Going back to the discussion I had with the chief information officer (CIO) of a large Detroit automotive second-tier supplier in the prologue, perhaps the biggest mistake in outsourcing information technology (IT) is that of not understanding what the maturity level ...

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