Chapter 13. Before the Evaluation Starts
Solutions in this chapter
Introduction
Some actions are necessary precursors to the actual evaluation. To effectively conduct the evaluation, you must first obtain a subset of information about the customer and its network for you to determine that an evaluation is really desired. This chapter focuses on those activities that occur prior to the start of the evaluation. This chapter includes discussion on how and why the evaluation may be requested, the process of validating the evaluation ...
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