Index

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absolute costs, 24–25

absolute targets, 168, 232–33

accountability, 266–69. See also RAPID analysis

fact-based, 267–68

working with passengers, getting rid of drillers, 268–69

action imperatives, 17, 231–34

action plan, performance-improvement, 237–45

basics of an effective, 237–39

key elements of, 238, 239–41

contingency-plan triggers and details, 241

metrics and interim milestones, 240–41

resource allocation and capability acquisition, 239–40

activity-based costing, 195–97, 315, 316

adjacency planning, 137–38

administrative expenses, 194, 196, 259

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